Stay & Services Policies

MEET & GREET

We require a Meet & Greet prior to accepting any boarding reservations.

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RESERVATIONS

Reservations can only be confirmed if the following is on file:

1. Proof of current vaccinations

2. Completed Pet Registration Form

3. Acknowledgement of our Stay & Services Agreement

4. Payment for stay has been received

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Reservations can be cancelled by Aiga Maile if the above items are not provided, or if the care required for your pet is outside of Aiga Maile's scope of services.

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RATES

Our standard rate is $75/day for one dog, $110/day for two dogs and $140 for three dogs. Rates are subject to change and are competitive with kennels in our region. For this reason, we believe our rates are very fair as a kennel does not provide the individual care and home environment as we do. In addition, we board only one family at a time.

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During holidays and peak periods, a $10 per dog/night fee will be applied. This is our holiday rate and will be applied to reservations that fall on the following dates:

• November 24 - December 1, 2024

• December 22, 2024 - January 5, 2025

• January 17 - 21, 2025

• February 14 - 18, 2025

• April 13 - 27, 2025

• May 23 - 27, 2025

• July 1 - 6, 2025

• August 29 - September 2, 2025

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Holidays with a minimum three (3) night stay include:

• US Independence Holiday (July 4, 2025)

• US Thanksgiving Holiday (November 28. 2024)

• Christmas Holiday (December 25, 2024)

• New Year's Holiday (January 1, 2025)

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Rates for a full night are incurred on a 24-hour basis from the time of check-in. After 24 hours, the extended care charge is incurred after 2 hours and is a half-day charge​ (ie. the daily boarding rate divided by two).

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SPECIALIZED CARE

Guests placed into the Specialized Care Program may incur fees of $20 additional per day. A guest may be enrolled in the Specialized Care Program during their stay, at the discretion of Aiga Maile, if needed for the guest's safety, or the safety of other guests or people in the home. Aiga Maile's specialized care program encompasses two (2) categories:

• Behavioral: Guests that are human aggressive and display behavior that is not conducive to the safety of Aiga Maile. Guests who are destructive to furniture and/or require constant supervision if not crated.

• Medical: Guests who have medication or feeding needs beyond Aiga Maile's defined schedules. Guests with stitches, or who are blind, deaf, or lack mobility.

BEDDING

Aiga Maile provides an XL and L crate. Unlike many kennels and boarding facilities in the area, we understand that your fur babies comfort and happiness is most important, so we ask you to please bring their bedding and/or what they need to smell home and feel comfortable.
 
We do allow pets on the human and pet furniture and provide bedding as needed.

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BELONGINGS, FOOD, TREATS, & MEDICINE

We have a large amount of toys, puzzles and bones. Please let us know if you would like us to restrict the type of toys or bones with which your dog plays. Please feel free to bring your pet’s favorite toys or treats. We do our best to ensure your fur baby returns home with their toys.

Food should be put into zip lock bags or containers. Please ensure to bring enough food for their entire stay. Portioning out the food in advance helps to ensure there is enough food for their entire stay. We will send home any extra food or treats. If additional food needs to be purchased while you're away, a $20 fee will apply in addition to reimbursement for the full cost of the food.  

Medications can be administered by us but are limited to topical, ophthalmic, and oral medications. By leaving your pet's medication with us, you release Aiga Maile authorization to administer the medication as prescribed or indicated on the label. Medication should be brought in their original pill bottle with the name of medication listed, as well as prescribed dosage.

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HEALTH

Aiga Maile will not accept guests with the following:

• Guests who have a terminal illness and are in the late stages of that illness.

• Guests who require medical treatment beyond the dispensing of oral and topical medication (i.e., injections, drains, suture removal, etc.)

• Guests who are not capable of standing, walking, urinating and eliminating without assistance

• Guests who have severe heart conditions.

• Guests who have kidney or liver failure.

• Guests who have epilepsy and have had a seizure in the last 6 months.

• Guests who have a bite history that may put us at risk.

• Guests who are incontinent or require diapers.

If a pet has been diagnosed with a communicable illness (e.g., Giardia or Kennel Cough), Aiga Maile will require Guest to wait a minimum of twenty (20) days following date of diagnosis or veterinarian documentation proving a clean health record after treatment and/or medication has been administered and completed. Aiga Maile reserves the right to decline reservations to Guests that may require additional assistance beyond our Specialized Care Program. Any Guest displaying signs of the following (but not limited to) will not be accepted: incontinence, severe lack of mobility, epilepsy, congestive heart disease, renal failure, kidney failure, etc.

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SENIOR GUESTS

Guests who are 13 years or older require additional screening to ensure Aiga Maile can provide the level of care and comfort they need.

Vaccination documentation must be confirmed seven (7) days prior to check-in.

• All Guests, regardless of age must provide proof of current vaccinations against Rabies, DHPP, Bordetella.

• The Bordetella vaccine must be administered at least seven (7) days prior to check-in if it has expired or has never been administered.

• Leptospirosis vaccine is strongly recommended.

• Puppies are welcome to use our services, as long as they are fully vaccinated with all required vaccinations.

At-Home Vaccines

• Vaccines given at home will require the receipt from purchase as well as sticker from the vaccine bottle. 

• DHPP and Bordetella are accepted at home vaccinations. 

• Rabies must be given at a Veterinary office under the supervision of a licensed Veterinarian.

• DHPP will be considered current for 1 year from date of purchase. 

• Bordetella will be considered current for 6 months from date of purchase.

Aiga Maile recommends that all Guests be on a regular internal (i.e., worms) and external (i.e., fleas and ticks) parasite treatment program. If external parasites are discovered upon check-in, a flea bath will be required at Client’s expense. Additionally, if internal parasites are discovered during their stay treatment by a veterinarian will be required and/or Specialized Care fees will apply.

PAWSENGER TRANSPORTATION

Transportation is provided within 20 miles of our location on Fairway Dr in La Mesa, CA. We require the guest to be secured while in the vehicle. Wait time fees apply after 5 minutes. An hourly rate of $30 applies for special circumstances. The pawrent is solely responsible for the guest and its behavior during the entire trip. In the case of incidents where car cleaning is necessary (ie. urine, feces, vomit, etc.), the pawrents will be required to pay a $100 cleaning fee.

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DROP-INS

Individual visits lasting 30 or 60 minutes occur in the pet family's home between 7am and 9pm. Pawrent is responsible to provide Aiga Maile a reliable way to safely enter the home. The pawrent is solely responsible for the pet and its behavior in their home. In the case of incidents where cleaning is necessary (ie. urine, feces, vomit, etc.), the pawrents will be required to pay a $50 cleaning fee.

Aiga Maile reserves the right to charge an additional $250 property damage fee to Pawrents whose pets damage property in our home. Property damage includes damage or destruction of chairs, tables, couches, patio furniture, beds, walls, televisions, remote controls, etc. To avoid the potential of any unexpected fees, we strongly recommend Pawrents who believe their pet may cause property damage to speak with us to determine the best amenities and course of action for their pet.

Clients will receive a full refund, less any transaction fees, if services are cancelled by noon one week prior to the reservation begins. After that time and before the reservation begins, a 50% refund will be provided on the first 7 cancelled days and 100% refund on any days after that. Once a reservation has begun, no refunds will be provided. Refunds will be issued to the original payment method within 5-10 business days. Processing time may vary depending on your bank.